GOT A NAGGING QUESTION?
HOW LONG WILL THE REPAIR TAKE?
For minor dents which do not require paint or part replacement, we complete the repair in one day. For other repairs which require spray painting or part replacement, our turnaround time is three days. Please note that parts could take between 3 hours and 3 weeks to arrive at our shop which could delay your book-in date. Your repair will still be completed on time.
WILL MY INSURANCE COVER THE REPAIR?
Yes. Your insurer will pay for the repair. Depending on the extent of the damage, the repair may cost less than the excess payable. Request a quotation to determine whether it is feasible to claim from your insurer or to cover the repair yourself.
WILL YOU COME TO ME?
Yes. For minor repairs which do not require part replacement or spray painting we could fix the repair at your home or office. Hail damage, cosmetic repairs, and minor structural damage will require you to book the car in. Not to worry though, we will have your car back in no time.
WHAT IS THE INSTANT ESTIMATE SERVICE?
This service allows us to understand all of the damage to your car and the processes required to fix it. It also allows you to get an immediate idea of the repair cost. At this state, this service is only available for repair costs and does not include the price of replacing any parts. The quick quote service is free and we will get back to you within 24 hours.
CAN I REQUEST A CALL OUT QUOTATION?
Yes, if you’re covering the repair yourself. If the repair will be covered by your insurer, you will have to bring your car in. Once we have quoted you for the repair, your insurer will visit our shop to assess the quotation.
DO YOU CHARGE A CALL OUT FEE?
Yes. We charge a minimal call out fee for all quotations that are performed remotely (at your home or office). The call out charge starts from R315.00 in order to cover our expenses in traveling out to you. If you accept the quotation and proceed with the repair, you will be credited with the call out charge. So basically, it’s free.
WILL THE COLOUR BE CORRECT?
Yes. We only use high quality paint with excellent coverage. Our computers match the paint according to the code provided by your manufacturer, and our qualified and experienced spray painters ensure that there is no colour variation.
WHAT WARRANTEES DO YOU PROVIDE?
We stand by our work and aim to provide exceptional quality in record time. In the unlikely event that you are not satisfied with our workmanship, we provide you with a written three year warrantee on the repair and a lifetime warrantee on the paintwork.
WILL MY CAR BE SAFE IN YOUR CARE?
Yes. We understand that your car is important to you so we take all steps to prevent damage or loss to your car while it is in our possession. Our premises are guarded 24/7 and access is restricted at all times. We are also insured against any loss or damage that may occur while your car is in our shop, or otherwise in our control. Our drivers are required to produce their driver’s licences and these can be made available to you on request. We provide you with regular updates to let you know the whereabouts of your car and the progress made during the repair.
WHEN DO I NEED TO PAY?
We do not require deposits on your repair unless specific parts or supplies are ordered in advance. You will be provided with an invoice once the repair is complete. You only need to pay once you’re satisfied with the repair work following which the vehicle will be released to you.
HOW DO I PAY?
We accept all major credit cards as well as EFT, cash and insurance payments. Instalment and debit order options are available provided that 40% of the repair cost is paid up front before collection / delivery of your vehicle.
WHAT IS CONSIDERED MINOR DAMAGE FOR THE 24 HOUR PROMISE?
We are able to repair scratches, scuffs, and dents to a single panel / area of a vehicle within 24 hours. More severe damage may take up to 3 days to repair.
One company. One price. No matter what car you drive.
WHAT OUR CLIENTS SAY
“Hi there, just would like to say thanks to the team at Go Dent for their excellent service, my car went in for repairs and came out looking new 🙂 Not only that the flexible payment terms as well as the team arranging shuttle service to work and back. I would always recommend family and friends to go to Go Dent :)”
– Roshika Reddy